First off, thank for stopping by our website. May the creative vibes spread your way!
Just in case you are thinking of buying something from our shop here are all the details you probably would like to know. if you have any questions or need any additional info feel free to reach out via email firstname.lastname@example.org
Will there be delays due to COVID-19?
Unfortunately yes. Currently, the print on demand service I use to fulfill your orders is operating at lower capacity to ensure the safety of their employees.
Since most of our products are made to order, it could take up to 3 to 5 weeks for them to be prepared before they are shipped out. Apparel and custom cut and sew pieces take the longest, but luckily things like posters and face covers are shipped out in less than a week. Paint Kits, Pins & some stickers are shipped from our home base, so those go out right away!
After fulfillment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.
Thank you for your continued support during these crazy times. Stay safe my painting peeps!
If you have any questions or concerns, please reach out to email@example.com
How long will processing take before the product ships?
The products we keep stocked in our warehouse such as Painting Supplies, Kits, Stickers, and Pins will ship out within the same day (if placed before 12:00 PM PT) or within the next business day of placing the order. Apparel, housewares and other shop items are custom made to order and could take up to 3 to 5 weeks for them to be prepared before they are shipped out.
What are the average arrival times?
There are some unpredictable shipping delays from USPS right now because of COVID-19 but below we have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.
US orders: 7-10 Business Days (Painting Kits typically 3-5 Business Days)
International orders: 15-25 Business Days
Do you ship internationally?
Yes we pretty much ship everywhere that USPS does!
Due to COVID-19, we can’t ship to the following countries:
Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea – Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.
Shipping to China has also been disabled as carriers have stopped service there.
Is your site encrypted to prevent credit card fraud?
Yes, shopping at The Paint Sesh is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. We take great pride in ensuring our customers security so we use a 256 bit encryption to prevent any vulnerability.
Will I receive a confirmation email?
I noticed an error on an order I just placed. How can I fix it?
We can correct the error if we catch it quickly enough. Contact us immediately via email firstname.lastname@example.org or text us at (562) 762-3420 Monday – Friday 10:00 a.m. to 5:00 p.m. PST. We will try to correct the mistake before your order ships.
How will my order be shipped?
We ship orders via UPS, FedEx or a comparable shipper of our choice. Once your order is shipped, we automatically send you an email confirming that your order has been shipped and we include your tracking number.
West Coast: 1-3 business days
Midwest: 3-5 business days
East Coast: 4-6 business days
I placed an order, when will I get my tracking number?
Once your product is fulfilled and a shipping label is created you will receive an email with tracking info.
Will multiple products in one order arrive separately?
Yes. If your order includes different products they might / most likely will arrive separately. Things like mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.
Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost
Please check with your local customs office directly to see if they apply duties & taxes to your purchases.
When will I receive the digital item I purchased?
After you purchase a digital product you will receive a download link via email right away to grab your goods. If you did not receive this email you either put in the wrong email address, or it may have ended up in your spam folder.
To prevent theft, this link expires in 72 hours. If you fail to download in time, no worries. Just forward that email to Customer Support at email@example.com so we can resend that download link for you.
Returns and Exchanges
Can I return or exchange a product?
The Paint Sesh does not accept returns of merchandise, unless such merchandise is damaged or defective. All damaged products or order discrepancies must be reported to The Paint Sesh within two days of your receipt of the merchandise. If your product is damaged please see the details below on returning damaged merchandise. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
There are also no refunds or returns for digital goods.
What if my order never arrived?
If your order didn’t end up arriving, be sure to get in touch! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, and the order has already shipped, there isn’t anything we can do.
If the shipping address was correct, get in touch with Customer Service at firstname.lastname@example.org with your order information. That way we can figure out what happened to your order and either issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again.
What if my order arrives damaged?
The last thing we want is for you to be stuck with a damaged item. Any order discrepancies must be reported within 48 hours of delivery. If your boxes appear to be opened, damaged, or tampered with in any way, you must keep the original boxes and contact us via email – email@example.com. If your order arrived in good condition but contains damages, shortages, or overages; please contact via email – firstname.lastname@example.org.
To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at email@example.com so we can make it right.
Upon receipt of your order please inspect all items carefully. If the box appears to be damaged, please have the delivery driver sign the packing slip or invoice, indicating the outer box was delivered damaged, and take photographs PRIOR to opening the package.
If the shipment packaging is exposed or severely damaged, you are REQUIRED to take a photograph of the exposed or severely damaged packaging along with the attached packing slip to make any return after the point of delivery.
Please be advised that once shipments have been accepted, all products contained in that shipment will be deemed to be satisfactory unless a product arrived in damaged condition and the product’s condition was not reasonably apparent prior to acceptance.
To initiate a return and refund for damaged items please contact our Customer Care team via email at firstname.lastname@example.org within two days of your receipt of any damaged product.
All returns must be in new condition with original packaging and all accessories intact. No returns of used products or partial boxes can be made.
Take photographs of the damaged product and email the photographs to email@example.com Please identify the original order’s invoice and item number within the subject line of your email for reference during claims processing.
All returns must be accompanied by a “Return Authorization”. Upon approval of a return, The Paint Sesh will issue a Return Authorization and provide for free return shipping of the damaged merchandise. Unauthorized returns will not be credited.
Please allow at least 5 business days to for the credit to be issued.